Privacy Policy – LIVENO Sydney

Privacy Policy – LIVENO Sydney

Last updated: 18 August 2025

LIVENO Sydney operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalised shopping experience (the “Services”). LIVENO Sydney is a boutique powered by Shopify, which allows us to deliver the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any way. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways we collect, use, and disclose your information.

Personal information we collect or process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymised or de-identified information that cannot reasonably identify you. Depending on how you interact with the Services, where you live, and what is permitted or required by law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card numbers, debit card numbers, bank account details, payment card information, transaction details, payment methods, payment confirmations, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to your basket, add to your wish list, purchase, return, exchange, or cancel, as well as past transactions.

  • Communications with us including details you provide when contacting customer service or otherwise communicating with us.

  • Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information including details about how and when you access or interact with the Services.

Sources of personal information
We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, or communicate with us.

  • Automatically through your device when you use our products or access our site, including via cookies and similar technologies.

  • From service providers we engage to perform services on our behalf.

  • From business partners or other third parties.

How we use your personal information
We may use your personal information to:

  • Provide, customise, and improve the Services, including processing orders, payments, returns, exchanges, shipping, and account management.

  • Market and advertise, including sending promotional emails, SMS, or direct mail, and displaying targeted ads.

  • Ensure security and prevent fraud, including account authentication, fraud detection, and safe shopping.

  • Communicate with you, including customer support and account notifications.

  • Comply with legal obligations and respond to valid legal processes.

How we disclose your personal information
We may share your personal information in certain circumstances, including with:

  • Shopify, service providers, and third parties who perform services for us (e.g. IT, payments, logistics, customer support).

  • Business and marketing partners to provide marketing and advertising services.

  • When you authorise us to do so, for example when using shipping partners or social media widgets.

  • Affiliates and within our group of companies.

  • In the event of a business transaction (e.g. merger, insolvency).

Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes your personal information to deliver and improve the Services. Your data may be transferred to and processed in other countries. Shopify may also use your information to provide enhanced services across merchants. For more details, see Shopify’s Consumer Privacy Policy.

Third-party websites and links
Our Services may link to third-party sites. We are not responsible for their privacy or security practices.

Children’s data
Our Services are not intended for children, and we do not knowingly collect data from individuals under the age of majority.

Security and retention
We use reasonable security measures but cannot guarantee absolute protection. We retain personal information as needed to operate our Services, comply with law, resolve disputes, and enforce agreements.

Your rights and choices
Depending on your location, you may have rights to access, delete, correct, or request a copy of your personal information, as well as manage marketing preferences.

If you are in the UK or EEA, you may also have rights to object to processing, restrict processing, and withdraw consent where applicable.

Complaints
If you wish to make a complaint, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International transfers
We may transfer, store, and process your personal information outside your country of residence. For EEA/UK residents, we rely on approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this site with a revised “Last updated” date.

Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
info@liveno-sydney.com

For data protection purposes, LIVENO Sydney is the data controller of your personal information.